Privacy Notice
This Privacy Notice explains how Lumorna handles personal information when customers visit lumorna.com, shop with us, contact customer support, or otherwise interact with our online services.
Lumorna is owned and operated by Heyuan Zhixin Technology Co., Ltd.
1. Information You Give Us
Depending on your interaction with Lumorna, you may provide information such as:
- Name
- Email address
- Billing details
- Shipping details
- Order information
- Customer account information
- Customer-service communications
- Return and refund details
- Product reviews or other voluntarily submitted content
2. Information Generated Through Website Use
Our website and service providers may automatically receive information such as:
- IP address
- Device type
- Browser information
- Operating system
- Pages visited
- Shopping activity
- Referring website
- Cookies
- Similar technical identifiers
3. Payment Processing
Payments may be processed through independent payment providers.
Where payment data is entered directly into a third-party payment system, Lumorna does not intentionally store complete payment card details on its own systems.
4. Why We Use Personal Information
Information may be used to:
- Receive and process orders
- Verify transactions
- Arrange fulfillment
- Deliver purchases
- Provide tracking
- Communicate about orders
- Respond to questions
- Manage returns and refunds
- Address delivery problems
- Prevent fraud
- Protect our website
- Improve shopping functionality
- Maintain required transaction records
- Meet applicable legal obligations
- Provide marketing where permitted
5. Cookies
Lumorna may use cookies and similar technology for functions including:
- Keeping products in a cart
- Remembering preferences
- Website analytics
- Performance
- Security
- Fraud prevention
- Advertising measurement where applicable
Browser settings or available privacy controls may allow customers to manage certain cookies.
6. When Information May Be Shared
We may provide necessary information to service providers supporting our business, including:
- Shopify or other ecommerce infrastructure providers
- Payment processors
- Fulfillment providers
- Shipping carriers
- Customer-support providers
- Analytics providers
- Security and fraud-prevention providers
- Marketing service providers
Information is shared only as reasonably necessary for the relevant service or as permitted by applicable law.
7. Personal Information Sales
Lumorna does not sell personal information in exchange for direct monetary payment.
Some privacy laws may use broader definitions of “sale,” “sharing,” or targeted advertising.
Where applicable, eligible customers may exercise the choices provided by those laws.
8. How Long We Keep Information
Retention periods depend on the type of information and why it is needed.
We may retain information for purposes including:
- Fulfilling orders
- Customer service
- Returns and refunds
- Accounting
- Fraud prevention
- Legal compliance
- Dispute resolution
9. Security
We use reasonable measures intended to protect personal information.
Nevertheless, no online system or method of electronic storage can guarantee absolute security.
10. Privacy Rights
Depending on applicable law and location, customers may have rights to request:
- Access
- Correction
- Deletion
- A copy of certain information
- Restriction of certain processing
- Objection to certain processing
- Withdrawal of consent where applicable
- Applicable advertising or data-sharing opt-outs
11. Privacy Requests
To submit a privacy-related request, contact:
We may need reasonable information to verify identity before completing certain requests.
12. Marketing Messages
Customers may unsubscribe from promotional emails using the unsubscribe option included in those communications.
Transactional messages concerning purchases, shipping, security, returns, or customer support may still be sent where necessary.
13. Children's Privacy
Lumorna is not intended for children who lack the legal capacity to make online purchases or independently consent to applicable data processing.
We do not knowingly collect children's personal information in violation of applicable law.
14. International Data Processing
Our ecommerce and service providers may operate internationally.
Personal information may therefore be processed in jurisdictions different from the customer's place of residence.
Where legally required, appropriate safeguards may be used.
15. Changes to This Notice
We may revise this Privacy Notice if our business practices, technology, services, or legal requirements change.
The latest version will be published on this page.
16. Business & Privacy Contact
Brand Name:
Lumorna
Legal Company Name:
Heyuan Zhixin Technology Co., Ltd.
Business Address:
Room 605, Building 1, Dongjiang Haoyuan, west of Binjiang Avenue and south of Keji 4th Road, Heyuan High-Tech Development Zone
Customer Support Email:
service@lumorna.com