Shipping Policy
Last updated: September 7, 2026
This Shipping Policy describes how Lumorna orders are prepared, fulfilled, shipped, tracked, and delivered.
1. Order Preparation
After successful payment confirmation, most orders are prepared within:
1–3 business days.
Business days generally exclude weekends and public holidays.
Processing may occasionally take longer because of:
- High order volume
- Public holidays
- Payment verification
- Inventory checks
- Unexpected fulfillment disruptions
If a significant processing delay affects your order, we may contact you using the information provided during checkout.
2. Shipping Destinations
Lumorna currently ships to eligible addresses within the United States.
Shipping availability is determined by the delivery address entered during checkout.
If we are unable to ship to a particular address or destination, the available shipping options will be shown accordingly at checkout.
We may expand our shipping services to additional destinations in the future. Any newly supported shipping destinations will be reflected on our website or during checkout.
3. Estimated Delivery Time
After dispatch, estimated delivery is generally:
7–12 business days.
The estimated delivery period does not include the initial 1–3 business day order preparation period.
Delivery estimates are provided for reference and are not guaranteed delivery dates.
Actual transit times may be affected by factors including:
- Delivery destination
- Carrier operations
- Weather conditions
- Public holidays
- Peak shipping periods
- Transportation disruptions
- Address-related issues
- Other circumstances outside our reasonable control
4. Shipping Charges
Standard shipping charges are:
calculated at checkout based on the destination and the available shipping method.
Customers can review the applicable shipping costs before completing payment.
Any available shipping options and corresponding charges will be displayed during checkout.
5. Fulfillment and Shipping Origin
Products may be fulfilled through our own facilities or logistics partners selected according to factors such as:
- Inventory availability
- Product type
- Customer destination
- Operational requirements
As a result, orders may originate from different fulfillment locations.
Products included in the same order may occasionally be shipped separately.
The fulfillment or shipping location may differ from our registered business address.
We do not represent that every order ships from a local warehouse unless that information is expressly stated for the relevant product.
Regardless of the fulfillment location, orders remain subject to the processing and estimated delivery information stated in this Shipping Policy.
6. Shipment Confirmation
When an order has been dispatched, available shipment information will be provided electronically.
Where tracking is available, customers may receive:
- A tracking number
- A tracking link
- Carrier information
- Other available shipment details
Shipment information may be sent to the email address or other contact information provided during checkout.
7. Tracking Updates
Carrier tracking systems do not always update immediately after dispatch.
It may take additional time for the first carrier scan or tracking event to appear.
Temporary periods without tracking movement do not necessarily mean that a package has been delayed or lost.
If tracking information has not updated for an extended period, please contact us for assistance.
8. Incorrect or Incomplete Address Information
Customers are responsible for reviewing their delivery information carefully during checkout.
If you discover an incorrect or incomplete delivery address after placing an order, please contact:
as soon as possible.
We will make reasonable efforts to update the delivery information before fulfillment or dispatch.
However, address changes cannot be guaranteed once order processing, fulfillment, or shipment has started.
If a shipment cannot be delivered because the customer supplied inaccurate or incomplete delivery information, additional shipping costs may apply where a new shipment is requested.
9. Delivery Delays
Delivery may occasionally take longer than the estimated delivery period because of carrier delays, severe weather, peak shipping periods, transportation disruptions, address issues, or other circumstances outside our reasonable control.
If a parcel is significantly delayed or tracking information has not updated for an extended period, please contact:
and provide your order number.
We will review the available shipment information and provide reasonable assistance.
10. Lost Shipments
If a package appears to be lost while in transit, we may investigate the shipment with the relevant carrier or logistics provider.
Customers may be asked to provide their:
- Order number
- Shipping information
- Relevant tracking details
- Other information reasonably necessary to investigate the shipment
Where a shipment is confirmed lost before successful delivery, an appropriate resolution may include:
- Reshipment, or
- Refund
depending on product availability and the circumstances of the shipment.
11. Delivered but Not Located
If tracking information states “Delivered” but the package cannot be located, customers should first check:
- The delivery area
- Other household members
- Neighbors
- Building reception or management
- Secure parcel locations
- Mailrooms or parcel lockers
- Carrier delivery notes
If the parcel remains missing after these checks, please contact:
with your order number and available tracking information.
We will review the situation and provide reasonable assistance where possible.
A carrier tracking status showing “Delivered” does not automatically result in rejection of a customer claim.
12. Failed Delivery
Delivery may sometimes be unsuccessful because of circumstances including:
- Incorrect delivery addresses
- Incomplete recipient information
- Repeated unsuccessful delivery attempts
- Failure to collect a parcel when required
- Recipient refusal
- Carrier access restrictions
- Other delivery-related issues
If a package is returned to the sender or fulfillment facility, please contact our customer support team for assistance.
Where a new shipment is required solely because inaccurate or incomplete delivery information was supplied by the customer, reasonable additional shipping costs may apply.
If the delivery failure results from an error attributable to Lumorna, the fulfillment provider, or the carrier, we will review the circumstances and provide an appropriate solution where applicable.
13. Shipping Restrictions
Certain addresses or destinations within the United States may not be eligible for delivery depending on:
- Carrier availability
- Product characteristics
- Logistics restrictions
- Delivery accessibility
- Other operational limitations
The checkout page will display the shipping options currently available for the delivery address provided.
If no shipping option is available for an address, the order may not be completed for that destination.
14. Contact for Shipping Assistance
For questions about order preparation, shipping, tracking, delivery delays, lost packages, or other delivery-related matters, please contact:
Customer Support Email:
service@lumorna.com
Customer Service Phone:
+852 3101403
Legal Company Name:
Nanjing Beiluo Network Technology Co., Ltd.
Business Address:
Room 2024, Building 2, Jiangning Wanda Plaza (West District), No. 420 Shangyuan Street, Dongshan Subdistrict, Jiangning District, Nanjing, Jiangsu Province, China