Terms of Use
Last updated: September 7, 2026
These Terms govern access to lumorna.com and the use of the Lumorna online store.
By using this website, you agree to comply with these Terms.
1. Operator Information
Lumorna is owned and operated by Nanjing Beiluo Network Technology Co., Ltd.
Legal Company Name:
Nanjing Beiluo Network Technology Co., Ltd.
Business Address:
Room 2024, Building 2, Jiangning Wanda Plaza (West District), No. 420 Shangyuan Street, Dongshan Subdistrict, Jiangning District, Nanjing, Jiangsu Province, China
Customer Support Email:
service@lumorna.com
Customer Service Phone:
+852 3101403
2. Appropriate Website Use
The website may be used for legitimate purposes including:
- Viewing pet products
- Reviewing product information
- Placing orders
- Accessing customer account features
- Contacting customer support
- Requesting returns or refunds
3. Activities That Are Not Permitted
Users may not:
- Attempt unauthorized system access
- Introduce malware
- Circumvent website security
- Interfere with normal website operation
- Place fraudulent orders
- Use stolen payment information
- Impersonate another person
- Violate intellectual property rights
- Use the website for unlawful activity
4. Account Security
Where customer accounts are available, users are responsible for maintaining the confidentiality of login information.
Contact us if you believe your account has been compromised.
5. Website Content
Unless otherwise stated, branding, text, photographs, product presentation, graphics, layouts, and other website materials are owned by, licensed to, or lawfully used by Lumorna or its operator.
Unauthorized commercial reproduction or distribution is prohibited except where allowed by law.
6. Product Information
We work to keep website information accurate and current.
However, occasional mistakes may occur involving:
- Product descriptions
- Images
- Dimensions
- Inventory
- Pricing
- Technical information
Where legally permitted, obvious errors may be corrected.
7. Pet Safety and Supervision
Customers should use pet products according to their intended purpose and any instructions supplied with the product.
Pets should be appropriately supervised where a product could be chewed, swallowed, damaged, or used in an unintended way.
A customer should discontinue use if a product becomes damaged or creates an apparent safety concern.
Nothing on our website is intended as veterinary advice.
8. External Service Providers
Our website may depend on independent providers supporting:
- Ecommerce infrastructure
- Payment processing
- Shipping
- Fulfillment
- Analytics
- Customer support
- Fraud prevention
- Marketing
- Security
Those providers may maintain their own policies and terms.
9. Website Availability
We aim to maintain reliable access but cannot guarantee uninterrupted operation.
Temporary disruption may occur because of:
- Maintenance
- Technical problems
- Network outages
- Security incidents
- Third-party service interruptions
- Circumstances outside our reasonable control
10. Security
Users must not attempt to bypass, disable, overload, damage, or interfere with security or technical features of the website.
11. Disclaimer
To the extent permitted by applicable law, the website and its functions are provided on an “as available” basis.
Nothing in these Terms removes or limits any warranties, rights, or consumer protections that cannot legally be excluded or restricted.
12. Liability
To the fullest extent permitted by law, Lumorna and Nanjing Beiluo Network Technology Co., Ltd. will not be responsible for indirect, incidental, special, or consequential losses resulting solely from website use.
Mandatory legal liability is not excluded.
13. Restricting Access
We may reasonably restrict access where necessary because of:
- Fraud
- Security threats
- Illegal use
- Abuse
- Material breach of these Terms
14. Events Outside Reasonable Control
We are not responsible for delays caused solely by events outside our reasonable control, such as:
- Severe weather
- Natural disasters
- Major transportation disruptions
- Government actions
- Network outages
- Widespread emergencies
This provision does not remove mandatory consumer rights.
15. Governing Consumer Protections
Customers retain applicable mandatory consumer rights regardless of these Terms.
16. Severability
If one part of these Terms is found invalid or unenforceable, the remaining sections continue to apply to the extent permitted by law.
17. Relationship With Other Policies
These Terms should be read together with:
- Privacy Notice
- Shipping Policy
- Return Policy
- Terms of Purchase
The Terms of Purchase apply specifically to transactions.
18. Updates
We may revise these Terms when our website, operations, products, technologies, or applicable requirements change.
The current version will be made available through lumorna.com.
19. Governing Law
These Terms of Use and any dispute arising out of or relating to your use of the Lumorna website shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to conflict-of-law principles.
However, nothing in these Terms is intended to limit or exclude any mandatory consumer rights or protections that may apply to you under the laws of the country or region in which you reside.
Where applicable law gives you the right to bring a claim in the courts of your place of residence or another competent jurisdiction, these Terms do not restrict that right.
20. Contact
If you have any questions about these Terms of Use or your use of the Lumorna website, please contact us using the information below:
Legal Company Name:
Nanjing Beiluo Network Technology Co., Ltd.
Business Address:
Room 2024, Building 2, Jiangning Wanda Plaza (West District), No. 420 Shangyuan Street, Dongshan Subdistrict, Jiangning District, Nanjing, Jiangsu Province, China
Customer Support Email:
service@lumorna.com
Customer Service Phone:
+852 3101403