Terms of Purchase

These Terms of Purchase apply whenever a customer purchases goods through lumorna.com.

Heyuan Zhixin Technology Co., Ltd., doing business as Lumorna, operates this online store.

1. Before You Order

Customers should review relevant information before placing an order, particularly:

Product description
Product measurements
Intended use
Quantity
Selected options
Price
Shipping information
Order total

For pet products, customers should pay particular attention to size, materials, intended pet type, and appropriate use.

2. Customer Information

Customers agree to provide accurate information when placing an order, including:

Contact details
Delivery information
Payment information
Other information reasonably necessary to complete the purchase

3. Product Descriptions

Lumorna makes reasonable efforts to provide accurate product descriptions and photographs.

Minor differences can occur because of:

Lighting
Photography
Display settings
Material characteristics
Manufacturing tolerance
Measurement methods

4. Product Suitability

Pet owners are responsible for considering whether a general consumer pet product is suitable for their animal's size, behavior, strength, health, and typical use.

Unless expressly indicated, products sold by Lumorna are not substitutes for professional veterinary care.

5. Prices

Prices displayed on lumorna.com are shown in the currency indicated by the website or checkout.

Prices and promotions may change where legally permitted.

The price confirmed at checkout generally applies to the relevant order, except in cases of obvious technical or pricing error.

6. Payment

Payment must be completed using an available checkout method.

Orders may be subject to:

Payment authorization
Security verification
Fraud screening
Payment-provider approval

7. Order Confirmation

An electronic confirmation may be issued after checkout.

An order remains subject to matters including:

Successful payment
Product availability
Fraud review
Shipping availability
Technical validation

8. Availability

If a purchased product becomes unavailable before fulfillment, we may contact the customer to discuss an appropriate alternative, cancellation, or refund.

9. Obvious Errors

If an obvious pricing, inventory, product, or technical error materially affects an order before fulfillment, we may contact the customer.

Where appropriate, the customer may be offered the choice to proceed under corrected information or cancel the affected item.

10. Order Changes and Cancellation

To request a change or cancellation, email:

service@lumorna.com

as soon as possible.

We will make reasonable efforts to accommodate requests received before fulfillment begins.

Once fulfillment begins, changes cannot be guaranteed.

Orders already shipped generally must follow the Return Policy.

11. Order Processing

Most orders are processed within:

1–3 business days after successful payment confirmation.

12. Delivery

Estimated delivery after dispatch is:

7–12 business days.

Additional information is provided in our Shipping Policy.

13. Shipping Costs

Shipping charges are calculated during checkout according to the available shipping method and destination.

Customers can review shipping charges before completing payment.

14. Returns

Eligible products may generally be requested for return within:

30 calendar days after confirmed delivery

subject to our Return Policy.

15. Refunds

Following receipt and inspection of an approved return, approved refunds are normally initiated to the:

original payment method within 5–10 business days.

16. Promotions

Discounts and promotions may be subject to specific:

Eligibility criteria
Expiration dates
Product restrictions
Minimum purchase requirements
Quantity limits

Conditions displayed with a promotion form part of that promotion.

17. Fraud and Abuse

We may reasonably review, delay, or cancel orders where there is evidence of:

Unauthorized payment activity
Fraud
Promotion abuse
Security risk
Other unlawful conduct

18. Consumer Protections

These Terms do not remove any mandatory consumer rights that cannot lawfully be waived.

19. Liability

To the extent permitted by applicable law, Lumorna and its operator are not responsible for indirect or consequential losses arising solely from a purchase.

Nothing in these Terms excludes liability where exclusion is prohibited by law.