Contact Us
Need help with your Lumorna order or choosing a product for your pet?
Our customer care team is available to assist with questions before and after purchase.
How We Can Help
You can contact us about:
- Product specifications
- Product sizing
- Order confirmation
- Order changes
- Cancellation requests
- Shipping and tracking
- Delivery concerns
- Returns
- Refunds
- Missing items
- Damaged or incorrect products
- Privacy-related requests
Customer Support Email
We aim to respond to customer inquiries within approximately 1–2 business days.
Messages received during weekends, public holidays, or periods of unusually high request volume may take longer.
Contacting Us About an Order
For faster assistance, please include:
- Your order number
- The email used during checkout
- Product name
- A clear description of your question or issue
For damaged, defective, incomplete, or incorrect products, please also provide photographs or videos where reasonably relevant.
Please do not email full payment-card numbers, passwords, or other sensitive credentials.
Return Requests
Please do not send a product back without contacting us first.
To start a return, email:
Once the return is approved, we will provide the appropriate return instructions and return warehouse information.
Our registered business address is not automatically the return destination.
Business Information
Brand:
Lumorna
Legal Company Name:
Heyuan Zhixin Technology Co., Ltd.
Business Address:
Room 605, Building 1, Dongjiang Haoyuan, west of Binjiang Avenue and south of Keji 4th Road, Heyuan High-Tech Development Zone
Email:
service@lumorna.com
Lumorna is owned and operated by Heyuan Zhixin Technology Co., Ltd.